Common reasons why corporate Intranet implementations fail
As an contractor, I usually get hired when something goes wrong, or need to be done immediately. Most of the times this is when projects are failing or about to fail.
I have seen a lot of development oriented companies having trouble implementing SharePoint. Mainly, this is because these companies are used to developing software targeted for a particular part of the stakeholders’ company. However, when it comes to implementing an Intranet an much wider view and understanding is required. Developing and deploying an Intranet requires to involve a lot of different functions from an company, and usually results in political warfare when not properly managed.
However, ERP related companies seem to have less of a struggle when it comes to implementing SharePoint. Basically because they have seen what it takes to implement ERP systems.
I have set up an list of most experienced reasons why corporate intranet implementations fail:
- Primary focus on technology instead of functionality.
- Lack of understanding of the product and inexperienced teams.
- Lack of early end-user involvement and not planning for Intranet adoption.
- Lack of an structured process for getting requirements, developing, managing and transitioning a SharePoint project.
- Absence of a well defined information architecture and not doing usability assessment.
- Stakeholders support organization not able to support SharePoint.
- Not understanding and being able to communicate the impact of an SharePoint implementation to the stakeholder.
- Stakeholder not being able to provide clear requirements.
- Failing to have an governance strategy.
Be sure to asses this risks when you are starting your SharePoint projects.